Quality Management
ISO 9001 quality system — customer complaints, product recalls and CAPA, integrated with the shared compliance backbone.
Open complaints
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Overdue acknowledgements
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Active recalls
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Quality CAPAs
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ISO 9001 coverage in SHIELDos
The quality system reuses the shared management-system backbone rather than running in parallel:
- Clause 4–5 Context & Leadership — Context of Organisation, Governance Objectives (add Quality KPIs), Management Review pack.
- Clause 6 Planning — Risk Register (Quality risks) + Compliance Actions.
- Clause 7 Support — Document Control, Training & competence matrix.
- Clause 8 Operation — Inspections, Contractor onboarding, Customer Complaints & Product Recalls (this module).
- Clause 8.7 Control of nonconforming output — Non-Conformances + Recall disposition.
- Clause 9.1.2 Customer satisfaction — Customer Complaints register + satisfaction ratings.
- Clause 10.2 Corrective action — every complaint and recall auto-spawns a CAPA ComplianceAction that escalates when overdue.